Direct Contact Support- Level 2

Overview

The Direct Support Staff – Level 2 serves as a senior member of the Homestead for Hope team, providing advanced resident care, leadership in programming, and direct support to the Programming Director. This role carries primary responsibility for facilitating teaching, supporting resident development at a deeper level, and assisting in the oversight of resident wellness in collaboration with a Nurse Practitioner. In addition, this role provides guidance, mentorship, and day-to-day support to Level 1 Direct Support Staff, helping ensure consistency, confidence, and effectiveness across all shifts. Working closely with both residents and staff, the Level 2 Direct Support Staff ensures the integrity, consistency, and effectiveness of programming while modeling maturity, stability, and Christ-centered leadership.

A GLIMPSE OF YOUR DAY
A typical day in this role blends leadership, teaching, and direct resident support. You begin your shift by connecting with staff, reviewing updates, and ensuring continuity of care. Throughout the day, you will lead or facilitate teaching sessions, guide residents through structured programming, and provide one-on-one support as needed.

You will work closely with the Programming Director to ensure programming is executed effectively, stepping in to provide direction, clarity, and consistency for both residents and staff. You will also serve as a point of support for Level 1 staff—answering questions, offering guidance, and helping them navigate challenging situations with confidence.

At times, you will collaborate with a Nurse Practitioner to monitor and support resident wellness, helping ensure appropriate responses to medical or mental health needs.

No two days are exactly the same. You may respond to complex situations, mentor both residents and staff through difficult moments, and help maintain a calm, structured environment. You are a steady and trusted presence within the home—setting the tone for excellence, accountability, and compassionate care.

ESSENTIAL DUTIES
Provide advanced, trauma-informed, and biblically grounded support to residents, including mentorship, counseling, and spiritual guidance.
Lead and facilitate teaching sessions, group programming, and structured activities.
Support the Programming Director in the coordination, execution, and consistency of daily programming.
Assist in overseeing resident wellness in collaboration with a Nurse Practitioner, including monitoring mental health, medication adherence, and emerging concerns.
Respond to and help manage complex or high-risk situations, including mental health or substance use crises.
Serve as a leadership presence on shift, providing guidance, mentorship, and support to Level 1 Direct Support Staff.
Build strong, trust-based relationships with residents while maintaining appropriate boundaries and accountability.
Promote and maintain a safe, structured, and respectful living environment.
Observe, assess, and report on resident progress, behaviours, and needs with a high level of accuracy and discernment.
Participate in discharge planning, supporting residents in transitioning safely to next steps.
Uphold confidentiality and ensure adherence to all ministry policies and procedures.
Demonstrate sound judgment, initiative, and leadership in a dynamic and evolving environment.

GENERAL DUTIES
Participate in and contribute to staff meetings, shift summaries, and team debriefs.
Maintain thorough, accurate, and timely documentation, including detailed process notes and incident reports.
Conduct regular resident check-ins and contribute to a consistent rhythm of care.
Assist in maintaining a clean, safe, and orderly environment.
Communicate clearly and consistently with all team members to ensure continuity of care across shifts.
Support the development of Level 1 staff through informal coaching and encouragement.
Participate in ongoing training, development, and leadership growth opportunities.
Participate in a rotating on-call schedule as required.
Perform other related duties as assigned by the Programming Director.

QUALIFICATIONS
Diploma or degree in Mental Health, Addictions, Social Work, Community Support, or a related field, or equivalent experience.
Demonstrated experience in leadership, mentorship, or facilitation within a residential or support-based environment.
Strong ability to teach, lead group discussions, and communicate biblical principles effectively.
Demonstrated ability to assess and respond to complex or crisis situations with confidence and composure.
Strong interpersonal, relational, and written communication skills.
Valid First Aid/CPR and Non-Violent Crisis Intervention certification, or willingness to obtain.
Demonstrates strong alignment with ministry values, standards, and beliefs.
High level of maturity, professionalism, and ability to model appropriate behavior.
Self-motivated, proactive, and able to take initiative with minimal supervision.
Strong organizational and time management skills.
Ability to work collaboratively while also providing leadership and support to others.

CONDITIONS OF EMPLOYMENT
Valid Driver’s License and clean Driver’s Abstract.
Satisfactory Criminal Record Check.

SALARY & BENEFITS
Salary and benefits are negotiable and will be determined based on qualifications and experience ranging between $25 and $35 per hour.